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1

who

we are

what

we do

how we

perform

looking

ahead

Contents

2

Chairman’s foreword

4 Chief Executive’s message 6 Our highlights 8 Key figures 10 Our promise 14 Our impact 26 Our supporters 30 Our responsibility 38 Auditor’s report 40 Financial statements 45 Notes to the financial statement 67 The job to do 68 Thank you